FAQ & policies
Before you order
Short answers to what people ask most.
How can I pay?
Pay by Venmo; in cash when you pick up in Eckert; or call or text Kelsey at 970-210-6394 to set up something else, like a check or an invoice. Card payments (with Apple Pay and Google Pay) are coming soon. Our prices include card processing. No fees are added at checkout.
How long does an order take?
Kelsey sends a proof within 24 hours of your order. Once you approve it, allow about two weeks for production, longer on big bulk orders. Need it by a date? Put it in your order and we’ll tell you right away if it’s tight.
What file should I send for my logo?
A PNG, JPG, SVG, PDF or AI file. Vector files (SVG, PDF, AI) engrave the cleanest. A clear photo of a brand or sketch works for a quote, and we’ll redraw it.
Is there a minimum order?
Leather patch hats: no. You can order a single hat, and pricing drops at 2, 10 and 25 hats, with colorways mixed to reach a tier. Embroidered hats: no minimum either, with price breaks at 2, 10 and 25.
What hats do you use?
Richardson 112 snapback truckers in 27 colorways. Want a different hat? Ask on a quote.
Are the patches real leather?
Yes. Every patch is genuine leather, in Natural or Rust, laser engraved and cut to shape.
Do you do embroidery?
Yes: flat and 3D puff embroidery on Richardson 112 truckers, with no minimum: order a single hat or a hundred. Embroidery includes designs up to 10,000 stitches; complex or larger designs are quoted separately. See Embroidery or design one in the Hat Builder.
What are DTF transfers?
DTF stands for direct to film. Your design is printed in full color onto a special film that you heat press onto shirts, hats or bags yourself. Kelsey makes her shirts the same way. Order transfers on the DTF transfers page, or have Kelsey print and press a shirt for you in the Shirt Builder.
Do bigger sizes or extra print spots cost more?
Apparel prices include one standard front DTF design. Back, sleeve, or additional print locations are extra. Add $2 for 2XL and $3 for 3XL; larger sizes quoted by blank cost.
- Back print: $5+ per item
- Left chest or sleeve print: $2 per item
- 2XL: +$2 per item
- 3XL: +$3 per item
- Rush order quoted by deadline.
The Shirt Builder adds them to your price as you go, and Kelsey confirms the final price on your proof.
How much is laser engraving?
Leatherette tumblers are priced in the Engraving Builder, engraving included: 40 oz Leatherette Tumbler $45 each and 20 oz Leatherette Coffee Tumbler $30 each. Custom laser engraving starts at:
- Small items (tags, keychains): $10+
- Tumblers you supply (depends on your logo): $15+
- Boards and larger gifts: $20+
- Customer-supplied items: $15+
Final engraving price depends on the item, material, engraving area, and artwork. Custom artwork setup may be additional.
How is bulk pricing counted?
- Bulk tier is based on the quantity of the same item and decoration type in one order.
- Color, size, and blank availability may affect final pricing.
- Large prints, extra locations, specialty artwork, and detailed embroidery are quoted individually.
- Final quote is confirmed before production.
Is there a setup fee for embroidery?
Digitizing (turning your logo into a stitch file) is a one-time fee per logo, $25 to $150 depending on how detailed it is. Reorders of the same logo are free. Kelsey confirms the fee on your proof.
Can you do livestock brands?
Yes. Send a photo or drawing of your brand with a quote request.
Policies
Proofs
Every order gets a mockup within 24 hours. Nothing is made until you approve it on your order page. Ask for as many changes as you need before approving.
Returns and refunds
Everything is made to order with your artwork, so orders can’t be returned or refunded once the proof is approved. If something arrives damaged or doesn’t match your approved proof, contact Kelsey and we’ll make it right.
Shipping and pickup
Pick up free in Eckert, or have it shipped. Shipping is priced by how many items are in your order (every hat, shirt or tumbler counts as one), from $10 for 1–3. See every rate. Pickup is in Eckert, 9am to 5pm, or by special request. The pickup address is on your order page once your order is paid.
Payment
Pay by Venmo; in cash when you pick up in Eckert; or call or text Kelsey at 970-210-6394 to set up something else, like a check or an invoice. Card payments (with Apple Pay and Google Pay) are coming soon. Our prices include card processing. No fees are added at checkout.
Colorado sales tax is added to your order: 6.5% on pickups in Eckert, and the rate where you live on orders shipped within Colorado.